Chalk & Duster Privacy Policy
Your privacy is important to us and we respect your personal information and comply with the General Data Protection Regulation (EU 679/2016) (GDPR).
Chalk & Duster is committed to protecting your privacy and your security. We want to be as transparent as possible and never want to hide anything from our customers who trust us with their important information.
Chalk & Duster does not own your data, nor do we sell it to others. It is your data and it remains as such.
Here are our policies regarding the collection, use and disclosure of personal information we receive.
By using https://mychalkduster.com you agree to the collection and use of information set in the Privacy Policy which operates in conjunction with our terms of service and other agreements which reference this Privacy Policy. You also agree to subscribe to product information, newsletters or marketing materials we may send. However, you may opt out of receiving these by selecting the unsubscribe option on any communication from us at any time.
What we collect:
When collecting information we do so to ensure we’re providing you with the best service possible.
Account Info - we may ask you to provide us with certain information that can be used to contact or identify you. This information may include, but not limited to your name, contact, company name and email address.
Billing Info - when you purchase from our store, we will ask you to provide your billing address and credit card information. Payment information is not held or processed by us it is processed by our payment gateway partners.
Log Data - we collect information that your browser sends whenever you visit our website. This may include information such as your computer's Internet Protocol address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages and other similar statistics.
Chalk & Duster usage - we use third parties like facebook for social marketing analytics and tracking (pixel). If you wish to opt out of any data collection, you can install browser analytics blocker plug-ins.
Do we use Cookies?
Like many websites, we use cookies to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
Cookies are files with a small amount of data, which may include anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.
In addition, we use third parties like Google Analytics for website analytics. You may opt-out of third party cookies from Google Analytics websites.
Google Ad Network
Our website uses the Google AdWords remarketing service to advertise on third party websites to previous visitors to Chalk & duster. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network.
Google use cookies to serve ads based on someone’s past visits to our website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy. You can opt out of Google’s use of cookies by visiting Google’s Ad Settings.
How do we use the info we collect?
We may use your information in the following ways:
Personalise your experience - we want nothing more than to provide you with the best experience possible. The info you provide helps us create your account and to better respond to your needs.
Improve customer service - the more informed we are the quicker we can help you. Your information helps us to effectively respond to your customer service requests and support needs.
Improve product collection – Our quest for the best is relentless. The info we receive via third party applications help us to make informed decisions on our store collection.
To send periodic emails - to update you of handy things like product updates, useful tips, giveaway etc.
Pay the bills - we do need to bill you for our services. In the very unlikely case of a sale, merger, consolidation, or acquisition, we may also have to transfer your information. Your email address may also be used to send you information, respond to inquiries, and/or other requests or questions.
Sharing & Disclosure
Your information whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested, or under compulsion of law or court order.
Security
We implement a variety of security measures to maintain the safety of your personal information.
All supplied sensitive/credit card information is encrypted during transmitted via Secure Socket Layer (SSL) technology.
We use payment gateways to process all credit card transactions and their privacy policy can be found on their respective websites.
Your account information is processed by ECWID and their privacy policy can be found here: https://www.ecwid.com/privacy-policy
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Data Breaches
Chalk & Duster has an internal data breach procedure and response plan in place with Ecwid and our payment gateway providers. If a notifiable personal data breach is discovered, we will notify you within 72hrs of discovery.
Data Portability
a. Import - It is currently possible to import company and people information from provided csv templates into Chalk & Duster.
b Export - Information can be exported using the ‘export to csv’ option from each individual order within Chalk & Duster.
Changes
Any changes to this privacy policy will be updated here. You should check back occasionally just to see if we’ve made any updates.
Contact Us
If you have any questions about this privacy policy please contact us.